Terms and Conditions for Man With A Van West Hampstead

These Terms and Conditions set out the basis on which Man With A Van West Hampstead provides removal, delivery, and transport services to customers. By making a booking, confirming a job, or allowing work to begin, the customer agrees to these terms. Please read them carefully before placing a booking for a man and van service in West Hampstead or any related transport service. These terms are intended to be fair, clear, and practical, while also protecting both the customer and the service provider.

In these Terms and Conditions, the words “we”, “us”, and “our” refer to the service provider operating under the name Man With A Van West Hampstead. The words “you” and “your” refer to the customer, including any person acting on the customer’s behalf. These terms apply to domestic, commercial, and individual bookings unless we agree otherwise in writing. They may be updated from time to time, and the version in force at the time of booking will apply to the relevant service.

Any reference to a van removal service, local man with a van booking, or similar wording should be understood to mean the transport and handling of goods using a vehicle and driver, with or without additional helpers, depending on the agreed job. These terms do not replace any rights that cannot legally be excluded under UK law.

1. Booking Process

Bookings may be made by telephone, email, online form, message, or any other method we make available. A booking request is only an enquiry until we confirm acceptance. We may ask for details such as collection and delivery addresses, property access, item descriptions, floor levels, parking conditions, dates, times, and any special handling requirements. Accurate information is essential because it affects planning, pricing, vehicle suitability, and the number of staff required.

Once we have reviewed the booking request, we may provide a quotation or an estimated price. Unless explicitly stated otherwise, quotations are based on the information supplied by you and assume that the service can be completed within the time and conditions described. If the job details change, including the number or size of items, distance, access, waiting time, or labour required, we may revise the quotation before proceeding.

The booking is confirmed only when we have accepted the job and, where required, received any deposit or written confirmation from you. We reserve the right to refuse or cancel a booking before work begins if we believe the job cannot be completed safely, lawfully, or within the agreed scope. A confirmed booking means that a vehicle, time slot, and staff may be allocated to your service, and the cancellation rules below will apply.

Customer Responsibilities Before the Job

You must ensure that all items are ready for collection at the agreed time and location unless we have agreed a packing or loading service. You are responsible for securing any necessary permissions for parking, access, lift use, building entry, or loading restrictions. If specialist arrangements are needed, you must notify us in advance. Failure to do so may result in delays, extra charges, or the inability to complete the job.

2. Payments and Charges

Unless otherwise agreed in writing, all charges are payable in pounds sterling. Prices may be calculated by fixed quote, hourly rate, mileage, or a combination of these methods. The final amount may also include waiting time, congestion, extra labour, difficult access, stairs, long carries, assembly/disassembly, packing materials, tolls, parking charges, disposal fees, or other reasonable costs that were not included in the original estimate.

Payment is due on completion of the service unless we have agreed an alternative payment schedule in writing. We may require a deposit, partial advance payment, or full payment before work begins for certain bookings, especially where the job is large, time-sensitive, or involves specialist arrangements. If a deposit is taken, it may be non-refundable in accordance with the cancellation terms below.

We accept the payment methods made available at the time of booking. If payment is made by bank transfer, cash, card, or another method, you must ensure that cleared funds are received. Any bank charges, chargebacks, failed payments, or collection costs caused by non-payment may be added to the outstanding balance where lawful. If an invoice is issued, payment must be made by the due date stated on the invoice. Late payments may result in additional recovery action and reasonable associated costs.

You are responsible for ensuring that the person authorising the booking has authority to make payment on behalf of the customer. If a third party pays, the booking remains subject to these Terms and Conditions, and the customer remains responsible for any unpaid sums unless we agree otherwise in writing.

3. Cancellations, Delays, and Amendments

You may cancel or amend a booking by giving notice as soon as possible. Cancellations made with sufficient notice may be eligible for a refund of any part-payment, less any non-refundable deposit or costs already incurred. The amount retained may reflect booking administration, reserved vehicle time, staff allocation, or materials purchased specifically for your job. Where a cancellation is made too close to the scheduled time, a larger cancellation fee may apply.

If you need to change the booking date, time, or service details, we will try to accommodate the change, but we cannot guarantee availability. Any amendment may affect the price. If a vehicle or team has already been dispatched, arrived at the collection point, or begun work, the booking may be treated as cancelled or part-completed, and a minimum call-out charge or hourly charge may apply.

If we are delayed by traffic, road closures, weather, mechanical issues, or other circumstances outside our control, we will take reasonable steps to keep you informed and to complete the service as soon as practicable. However, we are not liable for delays caused by events beyond our reasonable control. If we must reschedule due to unforeseen circumstances, we will work with you to agree a new time where possible.

Missed Appointments and Access Problems

If we arrive at the agreed address and cannot access the property, cannot contact you within a reasonable time, or are unable to complete the job because of incorrect information or lack of readiness, we may charge for waiting time, wasted attendance, or the full booked minimum, depending on the circumstances. Any resulting return visit may be chargeable.

4. Liability and Customer Goods

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by law. You must ensure that items are adequately packed, labelled, and suitable for transport unless we have agreed to pack them. Fragile, valuable, antique, electronic, or irreplaceable items should be declared in advance. If you choose not to disclose such items, we will not be responsible for loss or damage arising from that omission unless caused by our negligence.

We are not responsible for pre-existing damage, wear and tear, poor packaging, hidden defects, or damage caused by the inherent condition of the item itself. We are also not liable for damage resulting from your instructions, inadequate access, overloading by the customer, or failure to secure items properly. You remain responsible for insuring your own goods unless we have expressly agreed to provide cover or have confirmed a separate insurance arrangement.

Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable period after the service. You may be asked to provide photographs, receipts, evidence of value, and a description of the circumstances. Our liability for proven direct loss will not exceed the amount permitted by law and, where appropriate, may be limited to the value of the service charge for the affected part of the booking. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot legally be excluded.

We are not liable for indirect or consequential loss, including loss of profit, loss of business, missed deadlines, inconvenience, or emotional distress, except where such exclusion is prohibited by law. If a claim is accepted, our obligation may be limited to repair, replacement, a partial refund, or another remedy we consider reasonable in the circumstances.

5. Waste Regulations and Prohibited Items

Where a booking includes the removal, disposal, or transport of waste, you must ensure that the waste is correctly described and lawfully presented for collection. We operate in accordance with applicable UK waste management rules and expect customers to comply with all relevant obligations. We may ask for details of the waste type, quantity, and origin before accepting a waste-related job. If required, we may also request evidence that the waste is from a lawful source.

You must not include hazardous, clinical, illegal, or unsafe materials unless we have expressly agreed in advance and confirmed that we are legally and operationally able to handle them. Prohibited items may include asbestos, chemicals, gas bottles, explosives, solvents, oils, paints, tyres, batteries, contaminated materials, sharp waste, or any item regulated by special disposal rules. If prohibited items are discovered during the job, we may refuse to carry them, halt the service, or charge for any wasted attendance or additional compliance costs.

Where we remove waste on your behalf, you authorise us to transport and dispose of it in accordance with the law and any applicable duty of care requirements. You remain responsible for the accuracy of the description you provide. If waste is incorrectly described or mixed with other materials, additional charges may apply and the job may be delayed or refused. We may retain records required by law, including transfer notes or similar documentation, and you agree to cooperate where needed.

Items We May Refuse

We may refuse to transport or move any item that is unlawful, unsafe, excessively heavy, improperly packed, likely to cause damage, or likely to place our staff, vehicle, or other property at risk. We may also refuse any item that we reasonably believe could contaminate other goods or breach road safety, licensing, or environmental requirements.

6. Health, Safety, and Site Conditions

You must ensure that the premises, access routes, and loading areas are reasonably safe. This includes clear pathways, safe parking arrangements where possible, and disclosure of any known hazards such as low ceilings, stairs, slippery surfaces, narrow passages, pets, or obstructions. If our staff consider a condition unsafe, they may pause or refuse the task until it is made safe. Any resulting delay may be chargeable.

You are responsible for ensuring that children, pets, visitors, and unauthorised persons do not interfere with the job. Our staff may decline to handle an item if it appears unsafe to carry, lift, or load. We reserve the right to request assistance or adjust the method of handling where this is necessary to protect health and safety.

7. Ownership, Title, and Customer Warranties

You warrant that you either own the goods being moved or have the authority of the owner to arrange the service. You must not ask us to move stolen, illegal, or disputed property. We are entitled to rely on your assurance that you have the right to instruct the work. If any third party makes a claim against us in relation to goods moved at your request, you may be liable for reasonable costs arising from that claim except where the issue is caused by our negligence or breach.

8. Suspension or Refusal of Service

We may suspend or refuse service if you fail to pay, provide false information, request unlawful conduct, create unsafe conditions, or behave abusively toward our staff. We may also stop work if unforeseen issues make the job materially different from the original agreement. In such cases, any charges already incurred will remain payable.

Our staff are entitled to work in a respectful environment. Abusive, threatening, discriminatory, or intimidating behaviour will not be tolerated. If we consider that continuing the job would compromise safety or dignity, we may withdraw immediately. Any completed work up to that point will still be chargeable.

9. General Legal Terms

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or term on one occasion does not waive that right or term in the future. These terms represent the entire agreement between the parties concerning the service, unless a separate written contract states otherwise.

10. Governing Law

These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. By using the service, you agree that any dispute will be resolved under this legal framework.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any consumer protection law gives you a stronger right than these terms, that law will apply. These Terms and Conditions should be read as a legal statement of the basis on which Man With A Van West Hampstead supplies its services, whether the job is a one-off delivery, a house move, or a more general van and driver service.